1. Introduction

These Terms & Conditions apply to all users, visitors, customers, and business partners who access the YUWA SHIPMENT website or use any of our shipping, logistics, cargo handling, yard, documentation, inquiry, booking, or support services.

By using our website or engaging with our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Use of Services

YUWA SHIPMENT provides shipping and logistics-related services including, but not limited to, ocean freight, air freight, local yard handling, shipment coordination, documentation support, and customer assistance.

• Services are subject to operational availability, route access, port conditions, and regulatory compliance
• We reserve the right to accept, reject, postpone, or modify service requests where necessary
• Service timelines are estimates unless expressly confirmed in writing
• Use of our services must comply with all applicable shipping, trade, customs, and legal requirements

3. Bookings and Shipping Instructions

Customers are responsible for providing accurate booking details, shipment information, consignee data, cargo descriptions, and all necessary instructions in a timely manner.

• Incomplete or inaccurate information may result in delays, additional charges, or shipment refusal
• Booking confirmations are subject to space availability, documentation, and operational review
• Special cargo, restricted goods, and regulated items may require additional approval or documentation

4. Payments

All charges, quotations, invoices, and payment terms issued by YUWA SHIPMENT must be followed according to the agreed schedule. Unless otherwise stated in writing, all service fees, freight charges, storage fees, handling costs, documentation fees, and related charges are payable in full under the agreed payment terms.

• Failure to make payment on time may result in delays, service suspension, storage charges, or non-release of cargo
• Quotes are subject to change due to carrier rates, fuel costs, port charges, customs changes, or operational conditions
• Bank charges, transfer fees, and currency-related costs may be the responsibility of the customer unless agreed otherwise

5. Documents and Customer Responsibility

Customers must provide correct and complete supporting documents, including invoices, identification details, export papers, consignee information, customs documents, and any other required records relevant to shipment processing.

• Customers are solely responsible for the legality, truthfulness, and accuracy of submitted documents
• Any penalties, fines, delays, or losses caused by incorrect documentation may remain the customer’s responsibility
• YUWA SHIPMENT may rely on the information provided without independently verifying every submitted detail

6. Shipment Handling and Delivery

Shipment schedules, vessel plans, delivery timelines, and handling procedures may vary depending on origin, destination, weather, port activity, customs processing, carrier availability, and local regulations.

While we strive to handle every shipment professionally and carefully, actual transit and delivery timing may be affected by conditions outside our direct control.

• Estimated departure and arrival dates are not guaranteed unless expressly agreed in writing
• Storage, demurrage, port handling, inspection, or customs-related charges may apply depending on the shipment status
• Customers must ensure timely collection, customs clearance, and local follow-up where required

7. Delays and Force Majeure

YUWA SHIPMENT shall not be held responsible for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to port congestion, customs intervention, vessel delay, weather conditions, labor disputes, strikes, war, government actions, transport disruption, system failure, or other force majeure events.

In such situations, timelines may be revised and services may be delayed, suspended, or adjusted as operationally necessary.

8. Limitation of Liability

To the maximum extent permitted by applicable law, YUWA SHIPMENT shall not be liable for indirect, incidental, special, consequential, or business-related losses arising from the use of our website or services.

• Liability may be limited where delays, third-party actions, documentation errors, or external disruptions occur
• We are not responsible for losses caused by inaccurate customer instructions or unlawful shipment contents
• Claims, where applicable, must be raised within a reasonable time and supported by relevant evidence

9. Cancellations and Refunds

Cancellation and refund requests may be reviewed based on the stage of booking, payment status, carrier commitments, handling already performed, documentation processed, and costs already incurred.

• Approved refunds, if any, may be subject to deductions for administrative, operational, banking, or carrier-related charges
• Once a shipment process has materially progressed, full refunds may not be available
• Specific cancellation or refund terms may also be stated separately in invoices, quotations, or service agreements

10. Website Use and Intellectual Property

All content on the YUWA SHIPMENT website, including text, design, layout, branding, graphics, and service descriptions, is owned by or used under authority by YUWA SHIPMENT unless otherwise stated.

• Users may not copy, reproduce, distribute, modify, or misuse website content without permission
• Website content is provided for informational and commercial communication purposes only
• Unauthorized use of the website or its content may result in restricted access or legal action where appropriate

11. Changes to These Terms

YUWA SHIPMENT may revise or update these Terms & Conditions at any time to reflect operational, legal, regulatory, or business changes. Updated terms will be posted on this page with a revised effective date.

Continued use of our website or services after such updates constitutes acceptance of the revised terms.

12. Contact Us

If you have questions regarding these Terms & Conditions, service requirements, or operational policies, please contact YUWA SHIPMENT for further clarification.